Terms and conditions
1. Trader details
These terms and conditions govern the relationship between visitors and customers of the online shop at evrogas.lemonkit.store and the trader operating it.
Name: Evrogas 2006 OOD. Unified Identification Code (EIK): {eik}. VAT registration: not registered for VAT. Registered address: East Port - cargo gate, Varna. Email: office@evrogas.bg. Telephone: +359 877 282 806. Website: evrogas.lemonkit.store.
Supervisory authorities: Commission for Consumer Protection, 4A Slaveykov Square, floors 3, 4 and 6, Sofia 1000, telephone 0700 111 22, website kzp.bg; Commission for Personal Data Protection, 2 Prof. Tsvetan Lazarov Boulevard, Sofia 1592, website cpdp.bg.
2. Subject matter
The trader offers the goods published in the shop for distance sale. By using the shop and submitting an order, the customer declares that they have read and accept these terms.
3. Formation of the contract
1. The customer selects goods, adds them to the cart and completes the order form with the information needed for delivery and payment.
2. Before confirming, the customer sees the total order amount, including delivery charges.
3. An order is deemed placed when it is submitted. The contract is deemed concluded when the trader confirms the order by email to the address provided by the customer or by telephone.
4. The trader may refuse an order if the goods are out of stock, if the information provided is manifestly incorrect or if the order cannot be fulfilled for reasons beyond the trader's control. In such cases, the customer is informed and any amounts paid are refunded.
4. Prices and taxes
All prices are in EUR and include VAT at 20%.
Delivery charges are excluded from the price of the goods and are stated separately before the order is confirmed. Delivery conditions are described on the Delivery and returns page.
5. Payment
Accepted payment methods and their conditions are described on the Payment page.
6. Delivery
Delivery times, areas and charges are described on the Delivery and returns page.
7. Right of withdrawal
A customer acting as a consumer has the right to withdraw from the contract without giving a reason within 14 days. This period begins on the day the consumer or a third party designated by them receives the goods, or, where several goods are ordered and delivered separately, on receipt of the last item.
To exercise this right, the consumer must notify the trader by an unequivocal statement sent to office@evrogas.bg or by post to East Port - cargo gate, Varna. The standard form in section 8 may also be used.
Following withdrawal, the consumer must return the goods without undue delay and no later than 14 days after notifying the trader. The trader refunds the amounts received, including delivery costs to the consumer at the cheapest standard delivery rate, within 14 days of notification. The trader may withhold reimbursement until the goods have been received back or the consumer has supplied evidence that they have been sent back.
The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.
The right of withdrawal does not apply in the cases under Article 57 of the Consumer Protection Act, including: goods made to the consumer's order or individual specifications; sealed goods unsuitable for return for hygiene or health protection reasons that have been unsealed after delivery; goods which, by their nature, may be mixed with other goods; sealed audio recordings, video recordings or computer software unsealed after delivery; goods whose price depends on financial market fluctuations; newspapers and magazines; and food and beverages with a short shelf life.
8. Standard withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To Evrogas 2006 OOD, East Port - cargo gate, Varna, email office@evrogas.bg.
I hereby give notice that I withdraw from my contract of sale for the following goods:
Ordered on / received on:
Consumer's name:
Consumer's address:
Order number:
Consumer's signature (only if submitted on paper):
Date:
9. Complaints and statutory guarantee
The seller is liable for any lack of conformity of the goods with the sales contract under Articles 112-115 of the Consumer Protection Act. The consumer may submit a complaint within two years of delivery of the goods.
Complaints are submitted to office@evrogas.bg or at East Port - cargo gate, Varna. A receipt or invoice and documents supporting the claim must be enclosed. If the complaint is justified, the consumer may request that the goods be brought into conformity, a price reduction or termination of the contract under the conditions laid down by law.
10. Personal data
Personal data processing is described on the Privacy policy page. The cookies used are described on the Cookie policy page.
11. Disputes
A dispute between a consumer and the trader may be referred for alternative resolution to the conciliation commissions of the Commission for Consumer Protection or through the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.
12. Applicable law
Matters not covered by these terms and conditions are governed by the applicable Bulgarian legislation. Disputes are resolved by the competent Bulgarian court unless otherwise provided by law.
13. Changes
The trader may amend these terms and conditions. The current version is published on this page. Last updated: 11 November 2026.