Delivery and returns

1. Delivery methods

Delivery to an address specified by the customer. Delivery charge: EUR 5.00.

Delivery is free for orders with a value above EUR 100.00, excluding the delivery charge itself.

The exact delivery charge for your order is shown in the cart and before the order is confirmed.

2. Delivery times

Items in stock: 1-2 working days.

Items from an external warehouse: 5-7 working days.

An order containing at least one item from an external warehouse is fulfilled within the longer period. The period runs from order confirmation and excludes public holidays. Delays may occur due to the courier or force majeure.

3. Receipt and inspection

On receipt, the customer may inspect the shipment in the courier's presence. If packaging is visibly damaged or the shipment does not match the order, a report is drawn up at the time of receipt and the trader is notified at office@evrogas.bg or +359 877 282 806.

4. Right of withdrawal within 14 days

A customer acting as a consumer may return the goods within 14 days of receipt without giving a reason, under section 7 of the Terms and conditions.

To exercise this right, the consumer notifies the trader at office@evrogas.bg or East Port - cargo gate, Varna, including by using the standard form in the Terms and conditions. After notification, the goods must be returned without undue delay and no later than 14 days.

The goods must be returned in a condition suitable for resale: complete, with all accessories and documents. The consumer is liable for diminished value resulting from handling beyond what is necessary to establish their nature and characteristics.

5. Who pays return delivery

The direct cost of returning goods following withdrawal under section 4 is borne by the consumer unless the trader has expressly agreed to bear it.

Where goods are returned due to lack of conformity with the contract, a defect or the trader's error, the trader bears the cost of return and replacement delivery.

Shipments sent to the trader on a cash-on-delivery basis are not accepted.

6. Refunds

The trader refunds amounts received, including delivery costs to the consumer at the cheapest standard delivery rate, within 14 days of receiving notice of withdrawal. Reimbursement is made using the same payment method unless the consumer expressly agrees to another method. The trader may withhold reimbursement until the goods have been received back or the consumer has supplied evidence that they have been sent back.

7. Complaints

Complaint conditions and the statutory guarantee are described in section 9 of the Terms and conditions. Complaints may be submitted to office@evrogas.bg or at East Port - cargo gate, Varna.

Last updated: 11 November 2026.